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    Technical Support

    SMART Modular Technologies is committed to supporting our customers before and after the sale. If you have questions about our SMART Modular Technologies or Centennial branded products please refer to the list of frequently asked questions (FAQs) below. To contact a memory products technical expert click here.

    FAQs:

    What operating systems will LINEAR Flash cards work in?
    Currently linear flash cards can be made to work under DOS, Windows 95, Windows 98, Windows ME and Windows 3.X. With a software package offered from SMART Modular Technologies, Windows 2000 will be able to use Linear Flash cards made by us. The software will allow you to format and put a DOS FAT on the card. See bottom of page for more info. Drivers and a flash file system are required for linear flash to work in these operating systems.

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    Why won't my SRAM / Flash card work under Windows 95?
    These card technologies are not natively supported. And the drivers for windows 95 are no longer being offered.

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    Why won't my SRAM / Flash card work under Windows 98?
    These card technologies are not natively supported when the O/S is installed. They however be made to work when you install the drivers that are supplied on the Windows 98 CD-ROM. They can be found in the following location. Go to the drivers\storage\ftl directory on the CD and look for the file named Trueffs.inf. Right click on this file and choose INSTALL from the pull down. Make sure that no cards are installed in the system at this time. Reboot the system using the cold boot method, then install the card and follow the prompts. *Note: Series I cards will not function under Windows 98, even with these drivers.

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    Why won't my SRAM / Flash card work under Windows ME?
    These card technologies are not natively supported when the O/S is installed. They however can be made to work when you install the drivers that are supplied on the Windows ME CD-ROM. They can be found in the following location. Go to the drivers\storage\flash directory on the CD and look for the file named Trueffs.inf. Right click on this file and choose INSTALL from the pull down. Make sure that no cards are installed in the system at this time. Reboot the system using the cold boot method, then install the card and follow the prompts. *Note Series I cards will not function under Windows ME, even with these drivers.

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    How do I charge a re-charge SRAM card?
    Most notebook computers can be used to re-charge the Centennial SRAM card. Keep in mind that power management must be disabled both in BIOS, as well as in Windows. When power management in enabled power is removed from the slot within a few minutes, the card needs to be charged from 6 to 8 hours.

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    What is the battery life on SRAM? Shelf life verses in use?
    A blanket answer is 9 months for SL series, and 6 months for SR and SI series. There is a bit more to the real answer, the capacity of the card plays a big role in determining battery shelf life, the smaller the capacity the longer the life. In use the card is taking a trickle charge from it's host, provided it is being used hours at a time, and not just minutes.

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    I just installed Windows 2000 and my SRAM card will not work. Where can I get the needed driver?
    Typically there is no driver needed to make SRAM work under Windows 2000. However, Centennial has modified the Memcard.inf to include support for all Centennial SRAM cards with an attribute memory device that we presently sell. This update will be included with the Service Pack 2 of Windows 2000. To get the modified .inf, you will need to log onto our FTP sight and download the modified file. After downloading the file, go to WINNT/ INF directory and rename the memcard.inf that is in there. Insert the memcard.inf that you downloaded. Make sure that you delete "memcard.pnf", as this file will be rebuilt by the new "Memcard.inf" when you reboot. To get to our FTP site, type: ftp://esrvus.smartm.com/$publish and download memcard.inf from the public directory. Insert this file into the INF directory of your system. Note: An issue has been brought to our attention concerning SRAM cards without attribute memory (no CIS). The issue appears to be that a new un-formatted card without attribute is seen, and formats properly the first time. Once you remove it from the PC or power to the card is removed, it can no longer be seen under Windows 2000. There will be no acknowledgement beep from Windows that a card has been inserted, or removed. It can however be seen, and will work properly under Win9X. This issue has been forwarded to Microsoft for their input and a possible work around. Until then, the only solution is to purchase cards that have an attribute chip on them as they do not have this issue and should function properly under Windows 2000. Examples of part numbers without attribute device (SR01M-15-10191, SR02M-15-10194)

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    Why won’t my SMART USB Memory key work under Windows 98/SE?
    The drivers can be found at http://www.usbdrivetools.com/ please note these drivers are for SMART branded product only, and that custom OEM product will not operate with these drivers. Please contact the appropriate OEM for support.

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